Privacy Policy

1. Who We Are

Bookaroo® is operated by:

FlowIQ (Pty) Ltd
Email: support@bookaroo.co.za

For the purposes of the Protection of Personal Information Act (POPIA), FlowIQ is the Responsible Party for personal information processed through the Bookaroo platform.

2. Information We Collect

When using Bookaroo, we may collect personal information including:

Ticket Purchasers

• name and surname
• email address
• phone number (where provided)
• ticket purchase details
• event attendance information

Platform Usage Information

We may also collect limited technical information such as:

• IP address
• browser type
• website usage analytics

3. How We Use Your Information

We use personal information to:

• process ticket bookings
• send booking confirmations and event updates
• provide customer support
• operate and improve the Bookaroo platform
• comply with legal obligations

4. Sharing of Information

Personal information may be shared with:

Event Organizers

Event organizers receive information necessary to manage their events, including ticket purchaser details.

Payment Providers

Payments are processed through third-party payment providers such as Yoco or Paystack. Bookaroo does not store full payment card details.

Service Providers

We may use trusted service providers to operate the platform, including cloud hosting providers and analytics services.

These providers only process information as required to deliver the service.

5. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorized access, loss, or misuse.

In the event of a security compromise involving personal information, we will investigate the incident and notify affected individuals and the Information Regulator where required under applicable law.

6. International Data Transfers

Bookaroo may store or process information using secure cloud infrastructure located outside South Africa.

We take reasonable steps to ensure such providers maintain appropriate safeguards to protect personal information.

7. Data Retention

We retain personal information only for as long as necessary to provide services and comply with legal or operational requirements.

Where information is no longer required, it will be securely deleted or anonymised.

8. Your Rights

Under applicable data protection laws, you may request:

• access to your personal information
• correction of inaccurate information
• deletion of personal information where legally permissible

Requests may be sent to:

support@bookaroo.co.za

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on the Bookaroo website.